1. What is Surftix.com's privacy policy?
2. What
are Surftix.com's Sales Terms and Conditions?
3. What
types of payment does Surftix.com accept?
4. How
are tickets shipped, and what are the shipping costs?
5. How
can I track my order?
6. What
is Surftix.com's refund/exchange policy?
7. What
if my event is cancelled/postponed?
8. What
if my tickets are lost or stolen?
9. How
do I buy a Surftix.com gift certificate?
10. How
can I sell/consign tickets with Surftix.com?
11. What is a ticket broker?
12. Why are your tickets sold above the face value?
13. What are Surftix.com's hours, and how can I contact you?
14. How is Surftix.com able to offer so many tickets?
15. How do I know that the tickets I buy are authentic?
16. Can I put tickets on hold?
1. What is Surftix.com's
privacy policy?
Your privacy is important to us
Surftix.com is committed to ensuring a secure experience while visiting our website. We utilize Verisign in order to ensure the most secure and credible transactions possible.
All data collected on this website will be used only to fulfill your order, and to inform you about upcoming offers/promotions from Surftix.com. This website is designed to collect only the information required to fulfill all orders in a timely and efficient manner.
SSL Technology and how you benefit from it
Surftix.com realizes how important security is to you, so we've taken a number of steps to enhance the protection of personal or confidential information sent to or from Surftix over the Internet. This includes credit card and other account information. First, we require that a "secure session" be established, using Secure Socket Layer (SSL) Technology. This is done any time you supply or access personal or confidential information in one of our secure online areas.
SSL Technology creates a private conversation that only your computer and the Surftix systems can understand. The SSL Technology encodes information as it is being sent over the Internet between your computer and our systems, helping to ensure that the transmitted information remains confidential.
Linking To Other Internet Sites
You should be aware that other Internet sites that you link to from the Surftix.com site or an Surftix e-mail offer may contain privacy provisions that differ from the provisions of our Privacy Policy. To ensure your privacy is protected, we recommend that you review the privacy statements of other Internet sites you visit.
Rest assured, at Surftix.com your privacy is our top priority.
Top
2. What are Surftix.com's
Sales Terms and Conditions?
Surftix.com and its partner companies are in the secondary ticket business of buying and selling tickets at a premium. In no way is Surftix.com affiliated with any box office, Ticketmaster, Telecharge, team, venue or promoter unless specifically expressed. Tickets are sold over the face value and prices reflect the current market rate. Please examine all tickets carefully. ALL SALES ARE FINAL. REFUNDS, EXCHANGES AND CANCELLATIONS, will be subject to resale policy. If an event is rescheduled, postponed, or moved to another venue, tickets are still valid for that event. If a show is cancelled, either a refund for the face value of the ticket or a store credit for the ENTIRE amount paid will be issued. Tickets must be returned within 30 days of cancelled event for a refund or credit.
Top
3. What types of
payment does Surftix.com accept?
Surftix.com accepts the following forms of payment: American Express, Visa, MasterCard, Discover, and Diners Club. We only accept cash in person at our office, and do not accept personal check, money order, or any other form of payment. Corporate accounts can be established on an accounts receivable basis; for more information, please contact a Surftix.com representative, or inquire to sales@surftix.com. All payments must be in U.S. funds .
Top
4. How
are tickets shipped, and what are the shipping costs?
For your convenience, we offer many different types of delivery,
and can ship your tickets to any point on the globe!
- Venue pick-up-no charge (not available for all events/venues)
- Delivery to your hotel in the city of the event-some courier
fees may apply (not available in all hotels, subject to hotel management)
- Shipping domestic:
Fed-ex Express Saver(3-4 Days): $12.50
Fed-ex Two-Day: $15.00
Fed-ex Standard Overnight: $20
Fed-ex Priority Overnight: $25
Fed-ex Saturday: $35
- International Shipping:
Fed-ex to Canada: $40 US dollars
Fed-ex to Europe, all others: $50 US dollars
Top
5. How
can I track my order?
At the time of your order or your web confirmation, your Surftix.com representative will inform you of the approximate date to expect your tickets. If there is cause for concern, you can check the status of your order with us by calling 877.SURFTIX.
Top
6. What is Surftix.com's
refund/exchange policy?
All Surftix.com sales are final. For options about your tickets,
please see the ticket sales/consignment policy.
Top
7. What if my event
is cancelled/postponed?
Cancelled events:
All Surftix.com Sales and Transactions are Final. In the event that
the performance is cancelled do to but not limited to the following:
Performer illness, strike, act of God, or lockout we will provide
a full refund of the amount that you paid, less shipping costs,
pending that the venue/organization is honoring the same policy.
TICKETS MUST BE RETURNED TO SURFTIX.COM WITHIN 14 DAYS OF THE ANNOUNCED
CANCELLATION IN ORDER TO BE ELIGIBLE FOR REFUND.
Weather Policy:
In most cases, the policy for a weather induced cancellation is
the same as any other cancelled event. However, in some cases, the
venue, performer, etc. does not always issue a refund if the event
is cancelled. Always check with your agent prior to any outdoor
event. If this is the case, Surftix.com is not responsible for any
refund. We will work with our supplier(s) to the best of our ability
to assist you, but most cases will need to be taken up with the
event promoters themselves.
Postponed events:
If an event is POSTPONED, tickets will be valid for the rescheduled
date. New tickets will not be issued. We are not able to offer a
refund if an event is postponed.
If you are not able to attend on the rescheduled, see our ticket resale policy.
Top
8. What
if my tickets are lost or stolen?
Upon receiving your tickets, make sure they are kept in a dry,
safe place. Tickets cannot be replaced if they are damaged, lost
or stolen. Also be aware that direct sunlight or heat can damage
some tickets.
Top
9. How do I buy
a Surftix.com gift certificate?
Surftix.com offers gift certificates in any amount above $25, valid
toward any event. Gift certificates can be purchased online or by
contacting a Surftix.com agent at 877.SURFTIX (787-3849).
Top
10. How
can I sell/consign tickets with Surftix.com?
Ticket resale:
In the event that you are not able to attend, Surftix.com provides the service of resale to enable you the ticket buyer an opportunity to minimize your investment. Contact a Surftix.com representative and return the tickets to us. Upon receiving the tickets, we will make every effort to resell your tickets for you. If we are successful in selling your tickets, we will issue you a gift certificate for the full ticket price, less transaction handling fee, shipping cost and a 15% resale charge. It is always our goal to resell your tickets and recoup your full 85% reimbursement; however, at times we may need to lower ticket prices in order to sell your tickets. If these measures are necessary, we will contact you prior to the sale for your authorization.
Tickets to sell/consignment:
If you have tickets to any event to sell, contact a Surftix.com representative. We may choose to consign them, or offer to buy them outright from you. We must have physical possession of the tickets to consign them. Upon receiving the tickets from you, we will attempt to sell them through out massive database of buyers and partners at no less than the selling price specified by you. If we successfully sell your tickets, you will be paid the determined price. All consignments and selling prices are subject to our discretion.
Top
11. What is a ticket broker?
Ticket brokers are the link from ticket sellers to ticket buyers. First we provide tickets to events that are sold out through the primary market. Second, we provide premium upfront seats which are the most desirable. Third, we provide ticket holders a place to sell their unwanted, or unneeded or extra tickets.
Top
12. Why are your tickets sold above the face value?
Our members costs for obtaining tickets are always related to the market demand. At times members may pay many times the original face value to obtain tickets that are in high demand. Other times members may purchase tickets at a small price over the face value and then they may sell them for prices closer to the face value. The amount you pay for your tickets above the face value relates to the cost of obtaining these premium tickets.
Top
13. What are Surftix.com
hours, and how can I contact you?
BY MAIL OR IN PERSON
115 West 45th St.
New York, NY 10019
Our East Coast Headquarters is open Mon-Sat 9am through 8pm, Sunday
9-6
BY PHONE
877.SURFTIX (787-3849)
Fax: 212.SURFFAX (787-3329)
Our call center hours of operation are Mon-Fri 9am-8pm, Sun 9-6
BY EMAIL
| Sales & Marketing |
 |
| Info & Order Status |
 |
| Webmaster |
 |
Top
14. How is Surftix.com able to offer so many tickets?
Surftix.com provides an easy, safe and convenient way to access the world’s largest ticket database. By working directly with specific partners who are experts at ticket acquisition in every market, we now can be your direct link to the specific ticket you are looking for. You can find virtually every sporting event, concert, theater and more at Surftix.com. If you can’t find exactly what you are looking for, call an expert at 1-877-SURFTIX, and we will make it happen!
Top
15. How do I know that the tickets I buy are authentic?
Every time Surftix.com sells a ticket, we put our 75 year reputation behind the fact that the tickets you buy will be the tickets you get. We work with only hand-selected partners who abide by the high standards that Surftix.com places on them. Unlike e-bay who trusts individuals to be honest in selling accurately, we know what we are selling, and you can have confidence in knowing what you are buying. We put our 75 years behind it!
Top
16. Can I put tickets on hold?
The ticket hold policy is set by each individual selling partner. A ticket hold cannot be guaranteed, but we will do everything in our power to have a seller hold the tickets on your behalf. If a hold request is desired, it must be done over the phone, and there is typically a one to two hour window in which to make your decision.
Top
|
View Treasure Chest
